BPO-Driven Sales Automation

Jack Botanicals Sales Portal

When Jack Botanicals engaged a BPO to cold-call customers, they faced spreadsheet chaos, security risks, and manual commission tracking. We delivered a custom Laravel portal in just seven days! Locking down WooCommerce, auto-applying coupons, calculating tiered payouts, and scaling reps on demand.

Secure Ordering

Call-center reps place orders via REST API without WooCommerce admin access.

Tiered Commission

Coupons auto-attach and commissions auto-calculate by volume tiers

Team Scalability

Add or remove BPO agents in one click to match staffing needs

Client Overview

Jack Botanicals is a fast-growing botanical products retailer that partnered with an outsourced BPO team to drive sales via cold calling.

Problem

Too many people, too much risk

Jack Botanicals was about to outsource cold-calling to a BPO company but needed to:

Prevent call-center agents from accessing WooCommerce directly
Ensure every order included a specific coupon code
Track a fixed + tiered commission structure for the BPO
Scale the team by adding new callers easily
Email customers an invoice with online-pay or COD options
Generate separate revenue and performance reports for both parties

Managing all this in spreadsheets would be error-prone, slow, and insecure.

Objectives

What had to happen

Lock Down WooCommerce: No direct backend access for BPO staff
Auto-Apply Coupons: Every manually entered order includes the correct discount
Commission Engine: Calculate payouts based on fixed fees + volume tiers
Dynamic User Management: Admins onboard new callers instantly
Seamless Invoicing: Trigger customer emails with Stripe links or COD option
Shared Dashboards: Real-time metrics for Jack Botanicals and the BPO

Solution

One week, six clear steps

Laravel + WooCommerce REST: Front-end portal calls WooCommerce APIs; no admin login.
Default Coupon Logic: Middleware auto-attaches the agreed coupon to each order.
Tiered Commission Module: Business rules engine applies fixed + percentage payouts based on monthly volumes.
User Roles & Provisioning: “Caller,” “Manager,” and “Admin” roles; Admins add reps with one click.
Invoice Workflow: On order creation, system generates PDF invoice, emails customer with pay-online (Stripe) or COD options.
Interactive Dashboards: Vue.js charts display order counts, revenue splits, top callers, and payout summaries etc segmented for Jack Botanicals and for the BPO.

Results

First 30 days in numbers

7-Day Turnaround: From kickoff to live deployment in under one week.
Zero Backend Exposure: 0 WooCommerce admin logins by BPO staff.
Rapid Scaling: Team grew from 3 to 15 callers within two weeks.
Automated Payouts: Commission reports now generated in seconds, replacing 5 hrs/week of manual work.
Improved Cash Flow: Invoicing emails drive faster payments; COD orders captured seamlessly.

Conclusion

By replacing spreadsheets and BPO custom scripts with a unified Laravel portal, Jack Botanicals gained secure order entry, automated discounts and commissions, on-demand team scaling, and real-time reporting, all delivered in just seven days. The result is a more efficient, transparent sales engine primed for growth.

Client Feedback

“Titan Dev Agency understood our BPO challenges and delivered a secure, automated portal in record time. We’ve eliminated errors, scaled easily, and now track performance in real time.”

— Jackson H.